Store Policy

Last updated: September 2026

Welcome to Valo Performer. We are committed to providing quality sports products and a smooth shopping experience for customers across the Netherlands and the European Union.

Please read the following Store Policy carefully before placing an order.

1. Order Processing

Orders are processed after payment has been successfully received.

Most orders are processed within 1–3 business days. During busy periods, holidays, promotions, or unforeseen circumstances, processing may take slightly longer.

Once your order has been shipped, you will receive a confirmation email containing tracking information whenever tracking is available.

2. Shipping & Delivery

Valo Performer works with fulfillment and dropshipping partners. This means that some products may be shipped directly from our supplier or fulfillment center to your delivery address.

The shipping origin may vary depending on the product and availability.

Estimated delivery times are displayed on the relevant product page or during checkout.

Please note that delivery times are estimates and are not guaranteed unless expressly stated otherwise.

Delays may occur due to customs procedures, carrier disruptions, weather conditions, public holidays, or other circumstances outside our reasonable control.

For orders delivered within the European Union, customers will be informed of the applicable delivery information before completing their purchase.

3. Dropshipping Transparency

Some products available on Valo Performer are fulfilled directly by third-party suppliers.

Before completing your purchase, you may be informed of:

• The expected delivery time;

• The country from which the product is shipped;

• Any applicable shipping costs;

• Any other relevant delivery information.

Valo Performer remains your point of contact for customer service and order-related issues.

4. Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If an incorrect or incomplete address is provided and the order has already been shipped, additional shipping or reshipment costs may apply.

If you notice an error in your shipping address, please contact us as soon as possible at [YOUR CUSTOMER SERVICE EMAIL].

We cannot guarantee that an address can be changed after an order has been processed or shipped.